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Are you an organisation talent, client focused and therefore willing to go an extra mile to bring valuable solutions? We are looking exactly for a person like that! Our client is a famous automotive car manufacturer and together we are searching for a 2nd Technical Support Representative (m/f) for the area of Logistics and Supplier Management.
Your Responsibilities:
In your position as a 2nd Level Technical Support Representative (m/f) you will act within a high level technical department with specialist tasks such as:
• You will communicate directly with the retail in terms of bottleneck requirements, -escalations and fast lane
• You will plan, develop and execute Supplier trainings in terms of Critical Parts Topics
• Special case, order management & proactive case handling related to bottleneck parts including all relevant requirements
• Ensure continuous update of own information and relevant knowledge regarding supported products, tools, processes and information systems
• Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to internal partners
• Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
• Analyze and investigate supply chain issues using own knowledge, computer applications, databases with other entities and external partners
• Ensure complete, accurate usage of available resources and documentation of all business related activities and issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request in relevant systems (e.g. ticketing system), in order to facilitate the case handling and to provide other parties involved with the relevant information
• Investigate critical suppliers, regarding delivery delays and implement preventive counter measures
• Ensuring delivery capabilities of suppliers, by taking preventive and pro-active actions
• Clarifying delivery dates with suppliers and if required, executing escalation processes with relevant suppliers and partners
• Coordination of delivery types and schedules with suppliers and partners
• Execution of supply chain management in consideration of a standardized delivery process for a limited parts range
• Taking on responsibility of a key account function for one or multiple markets
• Completing tasks regarding bottleneck prevention, assisting operations and planning committees
• Independent processing of inquiries, regarding delivery dates and availability of parts for wholesales worldwide
• Responsible management, regarding global distribution of bottleneck parts, taking into account own analyses of inventory, covering wholesale
• Independent support of various market-wide spare part assortments, as part of bottleneck management

 

Required skills and experience:
• You need very good communication skills in German and English (C1 Level) – especially for crucial conversations and resolving issues over the phone, via email, workflow and systems
• You need excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
• You are strongly oriented towards Customer’s Satisfaction, both B2B and B2C
• You have basic IT knowledge (MS Office)
• You are able to acts as a “brand ambassador”
• You are able to handle escalations in combination with regular workload without detriment to own stress level; therefore you have strong stress management skills
• Affinity with the car trade and technology is always a plus
• You have very good knowledge of principles and processes for providing customer and personal services
• You are good at: time management, accountability and organisation
• You have nice tracking skills and an analytical attitude towards work
• Experience in customer support / problem solving business processes is a plus

 

Benefits:
Our client offers you in exchange a job opportunity in a multicultural working environment plus
• An attractive salary in addition to a variety of bonuses
• A working environment with smart, dynamic colleagues from 30 different nations and abundant opportunities to demonstrate your abilities and learn new skills
• Empowerment to make decisions within the assigned area of responsibility
• Additionally, you will collect a generous relocation package including six weeks housing and reimbursement for first arrival, housing fee and moving costs
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

Tagged as: logistik, supplier management, technical support