Your Responsibilities:

  • Be the first point of contact for clients with technical issues or generic questions of a technical nature
  • Record client issues and log the details in a ticketing systemPrioritize important issues and pass onto the relevant technical teams
  • Offer clients a standard solution to entry-level technical issues where possible, or pass the case onto the relevant team to further investigate
  • Share with senior members of the team any risks that you might observe such that the relevant individual or team can take over the issue
  • Take phone calls when other team members are busy and represent the TCAS team in a positive and professional manner
  • Where any doubt or uncertainty exists, quickly escalate issues to senior team members


Your Profile:

  • Good academic background, currently studying for at least a first degree (major in any computer-related, scientific or mathematical discipline – e.g. Computer Science, Engineering, Mathematics, Economics, Physics etc.)
  • Demonstrable interest in any financial markets (any knowledge of Foreign Exchange and Money Markets) is highly desirable
  • Demonstrable interest in any IT discipline (although not essential, any IT skills would be highly desirable
  • Analytical thinker with a creative approach to problem solving
  • Comfortable speaking to different types of people, able to communicate clearly and make quick decisions
  • Able to remain calm when under uncertain of what to do and know who to ask for assistance
  • Work with integrity and be reliable
  • Self-reliable and proactive
  • Good team worker
  • Good verbal and written language skills in both English and German (at least B2 or comparable) – Other desirable languages include Turkish, French, Spanish, Japanese, Mandarin, Russian, Arabic and Dutch)


Your Benefits:

  • Outstanding opportunity to get involved in the growth of a highly successful Fintech company
  • Central and modern workplace close to Goethe University
  • Flexible working hours – you can choose at which days you would like to support us
  • Possibility to acquire skills you’ll need to operate successfully in the global marketplace
  • Starting salary 13€/h

Tagged as: service, services manager, support, technical

Über 360T Treasury Systems AG

Since its inception in 2000, 360T has taken the flight from a small technology start-up to a global player, becoming one of the largest electronic FX trading venues in the world. Today, we are a truly 21st century company with 220 employees in 26 locations globally and around 2.000 customers in over 75 countries. Around 70 billion Euros are traded daily through our platform in a wide range of currencies.

All software development and maintenance is done out of Frankfurt by an in-house team of highly-skilled industry and technology experts. 

At 360T, we value people that take ownership of their work and who strive for excellence. A job at 360T is challenging work but a career with us also rewards intelligence, commitment and creative thinking.

If you are looking for a global established brand with entrepreneurial spirit and key principles as being agile, fast, and – above all – innovative we are the perfect place for you.